I am a proven leader in user experience, able to set strategy, deliver innovative experiences for multiple user types, and drive results.

Over 13 years experience designing, architecting, and developing interaction experiences and user interfaces for complex web applications.

Delivering Industry-leading Experiences

Accomplishments

Won Progressive #1 rank, both Forrester & Keynote

Created UI design standards & interaction guidelines for three user roles

Increased customer & employee self-service

Designed the most complex system transactions in 6 week cycle

Trained & mentored new hires & junior level

UI design won product #2 ranking for physician / clinician portals by KLAS

Managed UI & browser testing of new servicing system resolved 150 defects & triaged 500 deferred defects

Refocused & reduced complexity of major enterprise project

Increased customer satisfaction 25 points with chat experience

Messaging strategy will earn Progressive $6M-$27M & reduce message inventories by 51%


Developed search for all 4 sites

Designed inline faceting & mouseover solution for data intense tabular results

Volunteering

Her Ideas in Motion
- Lead web development instructor
- Board member
2011 - present
League of Women Voters
- Voter instruction poster front | back
2008
Greater Cleveland Voter Registration Coalition
- Web design/development, voter instructions.
- Published in UPA Voice: "Punch-Card Voting Instructions for Low-Literacy Voters in the Ohio 2004 Presidential Election"
2004-2008
MOCA Cleveland
- Volunteer for exhibits/events
2002 - 2006
Delridge Neighborhood Development Association
- Web design, development, and maintenance
1998-2008

Education

BA Classical & Medieval Studies - Bates College
Thesis: From the Beyond - the transcendent aspect of Minoan deities depicted in the iconography of Minoan seals from the Late Aegean Bronze Age

Conferences

  • 2009 How to Design for Persuasion, Emotion, and Trust (PET) - Human Factors
  • 2008 Information Architecture Summer Institute - University of Washington
  • 2007 An Event Apart Seattle
  • 2004 Designing the Killer Web-Delivered Application - Nielsen Norman Group
  • 2003 Presenting Data & Information – Edward Tufte

Creativity

To spark my creativity, I recently started creating a collage a day. I time-boxed the exercise to 30 minutes and focused on something that I am grateful for.

See more of the Gratitude Series
.