Official Resume of Nicole Capuana

At Park City Solutions, I have developed a multitude of web applications to serve a variety of hospital and healthcare functions. These applications range from customized single applications to "portals" where many applications are pushed to one location and have a uniform interface design. These portals allow institutions to pull application data into an XML data store and display the data with XSLT templates.

The essence of my job is to r>esearch, define, design, and create graphical mockups and working prototypes of all portal applications. Through assessing workflow, user focus, and user requirements, I create guidelines for scalable functionality that improve the quality of the applications use and design. For each prototype, I analyze the variety of user profiles and tasks so that the approach to the design is focused around the user's experience and interaction requirements. Once the visual display is finalized, I then code a working HTML prototype that utilizes DHTML, CSS, ASP, and JavaScript to convey the interactivity of the application concept.

Often, I provide HTML and CSS expertise to the programming staff as they develop the prototypes into fully-functional applications. Because I assist them, I usually adjust the XSLT templates and improve the style sheets so that there is less reliance upon graphics and tables to format the visual display.

Application Prototypes

Detailed tasks include: task analysis, iterative prototyping, UI design, and the production of detailed UI design specifications and style guides.

Designed, developed and maintained the non-profit web site and printed flyers that addressed target audiences. Collaborating with a virtual team of writers and an illustrator, I developed an educational printed flyer that instructed all newly registered voters on how to use the punch card ballot machines. This effort was highlighted in the Usability Professionals' Association - UPA Voice November 2004 issue: http://www.upassoc.org/upa_publications/upa_voice/volumes/2004/nov/voting.html

Design, development and testing of the implementation of corporate intranet site that included mini site according to department. Focus was on ease-of-use, quick loading, and intuitive navigation. Launched redesign of corporate web site utilizing ASP technologies and include files running on an NT server. With graphic design team, I collaborated to develop a customer support web site that contained technical information and an online incident reporting system. Built site within the finalized design specifications and built a JavaScript navigation system. Designed and developed an online Sales Tool Kit which was an online central repository of sales documents, pricing, and product information. Continual improvement of this toolkit was based on user feedback. Each site utilized CGI and Perl scripts for applications such as bulletin boards, e-cards, listserv enrollment and administration, calendars, and online polls and also used JavaScript for a variety of function. Developed search functions using MS Index Server and SQL for all four web sites.

Additional work for the Marketing Department included: developing tracking strategies for optimal search engine ranking, utilized paid placement and advertising / partnership opportunities, analyzed site traffic and demographic statistics to further develop marketing.

I was responsible for managing the day-to-day operations and overseeing all administrative staff and network technicians. Researched and implemented an ASP (Application Service Provider), VPN solution, network infrastructure upgrade. Redefined server backup solutions and developed corporate-wide hardware upgrade plan. Planned and coordinated office reconstruction, review space leasing and set up subletting of additional space not needed at the time. As the System Administrator for the telephone and alarm systems, I worked with technicians to reorganize the PBX system and implemented an ACD system in order to restructure the technical support department's call processing system. Additional responsibilities included: answering all incoming RFPs, purchasing all office supplies, marketing collateral, and equipment, design and maintenance of corporate web intranet and the development of a searchable database for customer technical support using MS Index Server, and implemented corporate documentation standards for all technical support documents.